Our Covid-19 Measures

We're so pleased to finally be able to welcome you back to Raise View and understand that you may have some queries and concerns.

Here is some information which we hope you will find useful but please do not hesitate to email us or ring if you wish to discuss.

OUR AIM - MINIMISING RISK FOR GUESTS AND STAFF WHILST MAINTAINING A RELAXED AND WELCOMING ENVIRONMENT

Some of our measures highlighted here:

Following Government Guidance on reopening.
Hand sanitiser available at entrance and in all rooms
Following recent Government advice face coverings should be worn in all indoor public areas for example hall, stairs and landing and on check in
They can be removed in the dining room.

All rooms deep cleaned
We have UV light for deep cleaning prior to your check in
We have HEPA air filters for use by guests in each room
Use of Edge Protect XTRAPROTECT sanitising product lab tested against coronavirus
Soft furnishings steam cleaned/sanitised between stays

Regular cleaning of touch points around the house

The honesty bar is not available in the lounge but all rooms now have mini bars

We will not be carrying out daily room tidies unless guests request so once you check in only you will enter the room
We will leave clean cups, glasses towels etc outside the room for you

Our guest lounge will be open for up to 4 people at one time so that you can socially distance and fabric sanitiser will be available for you to spray the sofa or chairs before you sit down.
The lounge will be cleaned regularly and the sofas and chairs steamed or sanitised
Increased air circulation around the property windows opened on a regular basis weather permitting
Our garden is of course open and the furniture cleaned on a regular basis

OTHER USEFUL INFORMATION

Check-in

We will contact you before your stay to check your expected arrival time. If it coincides with other guest arrivals we may ask you to arrive at a different time to allow space when checking in.

If you arrive at the same time as someone else we might ask you to wait in your car for a short time until we can free up the entrance hall and stairs.

We will require you to complete our Guest Registration Form on your arrival. We also encourage you to download the NHS Track & Trace App and then scan the bar code displayed in our entrance hall.
In particular we will require contact details for each of you for the 14 days following your stay with us, in line with Government guidelines. This information will be stored by us for 21 days for the purposes of Contact Tracing. We will not use your information for any marketing purposes, and it will be stored securely. After 21 days it will be deleted securely.

All room keys will be sanitised and will be in the room door, ready for you.

PRE CHECK IN

We hope you are all well but if within 14 days of check-in you have

• had Covid-19 symptoms
• been tested positive for Covid-19
• knowingly come into close contact with someone who has had Covid-19 symptoms or tested positive for Covid-19

We cannot allow you to check-in and will be asked to return home as per Government guidelines on travelling.

If you cancel because of any of the above, you can reschedule your reservation free of charge.

If you exhibit virus symptoms or test positive while staying with us, you will be asked to check-out and return home as per Government guidelines on travelling

Should you be unable to travel and are required to self-isolate with us you will be charged for each additional night you spend with us. You, and anyone staying in the same room, must remain in your bedroom during self-isolation. We can arrange to have food and medical supplies delivered to your room, at an additional charge

Dining Room

Breakfast times maybe staggered to ensure all guests can be socially distanced.
You will be allocated a specific table to use and this will remain the same throughout your stay.

We will provide a comprehensive menu from which to choose your breakfast the night before, and a convenient time will be agreed with you.

Hand sanitiser is provided as you enter the breakfast room. Please use this both when you arrive downstairs and as you leave.

Any unused consumables will be removed at the end of the breakfast service and will be disposed of or disinfected and reused as appropriate.

All crockery, cutlery, and glassware (even if it has not been used) will be washed and sanitised at a high temperature in a dishwasher.

If you wish to order a takeaway dinner from one of local restaurants you can pre book your table in our dining room to eat in.

Restaurants

Restaurants are quite busy at the moment so you are advised to book in advance prior to your stay.
The Jumble Room and The Yan are offering takeaway service which you could eat here in the dining room, your room or the garden.

Packed Lunches

No changes here. We can still provide pack lunches with a choice of delicious fillings.

Maps & Route Cards

We have a selection of laminated walking maps and route cards available for you to borrow whilst staying with us.

Drying Room

Unfortunately, we are unable to offer this service at present as it would mean us moving your clothing through our kitchen area to the boiler room. You are welcome to use our garage for outside drying of wet gear but we ask that you don’t take sodden stuff into your room please.

Payment

We will wherever possible take payment over the phone prior to arrival. If this is not possible, we will provide a freshly sanitised card machine for each transaction

Checking Out

We request that rooms are vacated by 10.30am on the day of departure in order to give us enough time to completely sanitise the room for the next guests. Please leave your room key in the room.


Cancellation

You may cancel free of charge up to 7 days prior to arrival. If you have paid a non-refundable deposit we will carry this forward to be used against a future stay.

If we are required to close as a result of Covid-19 (or any other notifiable human disease) then we will refund all payments made in full, or you may elect to accept a full credit note valid against a future stay.

You will be required to cancel your booking if within 14 days of your due check-in date you have:
• had Covid-19 symptoms
• been tested positive for Covid-19
• knowingly come into close contact with someone who has had Covid-19 symptoms or tested positive for Covid-19

In these circumstances you will be entitled to reschedule your stay free of charge.

In all other circumstances, if you cancel less than 7 days before arrival (or in the event of non-arrival) you will be charged for any outstanding balance on your entire booked stay.

We hope this gives you reassurance of our commitment to doing whatever we can to minimise risk whilst providing you with a well earned post lock down stay here at Raise View.

Contact

Raise View House
White Bridge
Grasmere
Cumbria, LA22 9RQ

Phone: 015394 35215
Email: stay@raiseview.uk

Free WiFi Internet Access

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Exclusive Use

You can enjoy exclusive use of Raise View House. Please contact us to discuss your exact requirements.

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Awards

Cumbria Tourism Awards 2018 B&B of the Year WinnerQuality Cumbria AccommodationQC superior award